Career Opportunities at the Center
Postions Available:
Client Relations Administrative Assistant
Director of Client Relations
Professional Development Associate
Client Relations Administrative Assistant
Application Deadline Extended
The Leadership and Learning Center has a job opportunity for a Client Relations Administrative Assistant to support The Leadership and Learning Center in maintaining and growing a specific sales territory. The Center is a private educational services organization that is a catalyst for hope, opportunity, and success for students, teachers, and educational leaders around the world.
Reports to:
Territory Director of Client Relations
About the Candidate:
You are a person who feels successful while dotting every I and crossing every T. You are customer-service aficionado with the desire and ability to problem solve with the clients’ best interests in mind. You have extensive experience with Microsoft Office Suite. You bring your creative energy into your work as an individual and as a dynamic team member. Your enjoy finding efficient ways to do your work.
Responsibilities:
- Provide sales support by sending client and consultant contracts daily and following up to make sure contracts are received and executed.
- Coordinate creation and delivery of training materials related to each contract. This includes contacting the client to confirm delivery and receipt.
- Conduct feedback calls and emails after each engagement to ensure client satisfaction. All feedback will be shared with Marketing and Professional Learning divisions for use in client communication and consultant development.
- Support of territory prospecting through data entry of new leads.
- Answer phones and direct clients to the appropriate team members.
- Assist in marketing implementation through data entry and research.
- Update and manage client contact information and communication in Customer Relationship Management tool, Microsoft Dynamics CRM.
- Process all client purchase orders.
- Website registration follow-up and data entry into CRM follow-up.
- Obtain all documentation (contracts, purchase orders) required to ensure timely payment of contracts.
- Maintenance of engagement files.
- Assist territory Director of Client Relations and Professional Development Coordinator as required.
Qualifications:
- Provide proven track record that includes superior oral and written communication.
- Ability to set and achieve goals.
- Self starter with initiative.
- Excellent organization skills with attention to detail.
- Ability to manage multiple and complex projects.
- Proficient with technology; Email, MS Word, Power Point, Excel, Internet and keyboarding.
- Requires a bachelor’s degree. Preference will be given to those with at least 1 year of sales support.
- Able to function well as a part of team.
- Ability to travel (limited – less than 5%).
Start Date:
Preference will be given to applicants who submit resumes on or before 11:59PM, March 21st. Start date is estimated to be March 29th. Internal candidates must provide three weeks notice to their supervisor before accepting an offer to move to this position.
Salary and Benefits:
$30,000 starting base salary and potential bonuses based on longevity. Excellent benefits package including; employer-paid medical care, cafeteria plan (flexible spending accounts), 401(k) plan with employer match up to 4% of compensation, Employee Stock Ownership Plan that is 100% paid by employer, accumulation of up to three months of paid leave that can be used for any purpose determined by employee, including parental leave, disability leave, child or parent care leave, or personal sabbatical.
To Apply:
Applicants must apply on-line. No fax or printed applications will be considered. Applications must include all of the following elements. Incomplete applications will not be considered:
- Letter of application, including a statement that “I agree that the job description, salary range and benefits are acceptable.”
- Complete resume including full educational background and all work experience, with no omissions, since graduation from high school.
- Three references, including name, address, and telephone. Please include references with the original application, as applications without references will not be considered.
Please send your information to HR@LeadandLearn.com.
Director of Client Relations
Reports to:
Senior Director of Client Relations
About the Candidate:
You are a person who feels successful when offering extraordinary customer service to clients. You have the desire and ability to problem solve with the clients' best interests in mind. You have extensive experience with Microsoft Office Suite and CRM solution. You bring your creative energy into your work as an individual and as a dynamic team member.
Responsibilities:
- Direct sales operations and support staff for (East/Southeast coast) territory.
- Work harmoniously in a team environment.
- Provide leadership through action and example for the entire staff.
- Provide customer service support to clients.
- Liaison between client, internal staff and the consultants as we work to increase student achievement.
- Conduct comprehensive needs assessment with clients for a solution-based sales approach.
- Set and attain SMART annual territory goals, with follow-through in the selling of professional development, publications, and permanent resources.
- Conduct check-ins with clients at least 30-days before all engagements.
- Complete follow-up with clients after each engagement during which the opportunity to up sell should be utilized.
- Transform leads into prospects, transform prospects into clients, and transform clients into long-term partnerships.
- Provide complete communications with potential clients by contacting prospects using e-mail, telephone, fax, mailings, and other appropriate means.
- Sustain relationships with current and previous clients.
- Provide support to our existing clients via conference calls and email.
- Implement territorial marketing campaigns, in conjunction with corporate marketing initiatives.
- Enter all client communication and opportunities in The Center’s CRM.
Qualifications:
- Provide proven track record that includes superior oral and written communication.
- Ability to set and achieve goals.
- Self starter with initiative.
- Excellent organization skills with attention to detail.
- People skills including comfort dealing with senior executives and political leaders at the local, state, and national level.
- Adept at handling budgets.
- Ability to manage multiple and complex projects.
- Proficient with technology; Email, MS Word, Power Point, Excel, Internet and keyboarding.
- Requires a bachelor's degree or its equivalent with at least 2 years of experience in sales and success in generating sales at least $2.5 million annually.
- Able to function well as a part of team.
- Knowledge and experience in a school district and working with professional development plans.
- Ability to travel (limited – less than 5%).
Start Date:
Preference will be given to resumes received and accepted on or before March 8th. Start date is estimated to be March 29th. Internal candidates must provide three weeks notice to their supervisor before accepting an offer to move to this position.
Salary and Benefits:
$50,000 base salary, plus commissions and bonuses based on longevity and productivity. Excellent benefits package including; employer-paid medical care, cafeteria plan (flexible spending accounts), 401(k) plan with employer match up to 4% of compensation, Employee Stock Ownership Plan that is 100% paid by employer, accumulation of up to three months of paid leave that can be used for any purpose determined by employee, including parental leave, disability leave, child or parent care leave, or personal sabbatical.
To Apply:
Applicants must apply on-line. No fax or printed applications will be considered. Applications must include all of the following elements. Incomplete applications will not be considered:
- Letter of application, including a statement that “I agree that the job description, salary range and benefits are acceptable.”
- Complete resume including full educational background and all work experience, with no omissions, since graduation from high school.
- Three references, including name, address, and telephone. Please include references with the original application, as applications without references will not be considered.
Priority will be given to applications received on or before March 8, 2010. This position will be located in our Englewood, Colorado office. Please send the application by e-mail to HR@leadandlearn.com.
Professional Development Associate
(For more information on becoming a Professional Development Associate please follow the link below.)
Mission: The mission of The Leadership and Learning Center, formerly the Center for Performance Assessment, is to provide extraordinary performance through extraordinary learning. We improve student achievement by building the knowledge and skills of educators and school leaders, and we are the world's preeminent source of educator professional development in the areas of standards, assessment, and accountability.
Values: We value respect, reason, teamwork, fairness, and excellence.
Implications:
- Respect: Every person—our clients, our colleagues, ourselves—gives and receives respect. Respect is clear in every element of our communication, decision-making, and daily interaction with clients and colleagues. Respect is more important than revenue.
- Reason: We operate on facts, not opinion. We do not tolerate bigotry of any kind, whether applied to people or ideas. Allegations of bigotry are taken seriously and tested against the facts.
- Teamwork: Every colleague assumes personal responsibility for The Center’s mission, values, and commitments to clients. This sense of commitment is incompatible with clock-watching, excuse-making, and finger-pointing. We share information, opportunities, decision-making, rewards, and hassles. Every client engagement is a team effort.
- Fairness: The rewards and risks of our work are shared fairly with all colleagues. We are committed to being a collaborative organization that is owned and led by colleagues.
- Excellence: We represent high standards in everything we do, from letters and handouts to interoffice communication. Slovenly research, writing, organization, and behavior are not compatible with this value.
If you are interested in becoming a Professional Development Associate for The Center click here for information on doing so.
