Career Opportunities

Postions Available:
I.T. Help Desk Coordinator
Professional Development Associate
Professional Development Coordinator NEW
Senior Director of Client Relations

I.T. Help Desk Coordinator

The Leadership and Learning Center has a career opportunity for an Information Technology Help Desk Coordinator.

Reports to:

I.T. Manager

Responsibilities:

Manage internal IT help desk and act as first responder.
Coordinate the configuration and distribution of new hardware.
Coordinate technology transfer during internal office relocations.
Manage connectivity for both internal accounts and guest accounts.
Act as facilities contact with building landlord.
Coordinate the remote connectivity for both internal and external clients.
Act as software system administrator for Microsoft CRM 4.0.
Assist in the writing of custom reports utilizing existing system data.
Support other departments and projects as assigned.

Qualifications:

Superb communicator with strong written and verbal skills.
Experience dealing with highly confidential information.
Self starter with initiative and ability to perform without constant supervision.
Excellent organizational skills with attention to detail.
Ability to work well in a team as well as independently.
Ability to manage multiple projects in a timely manner with attention to quality.
Experience with laptop/desktop support.
Experience in IT system configuration and implementation.
Experience utilizing Crystal Reports or another report generating tool.
Technologically proficient with experience in MS CRM, MS Outlook, MS Office suite and servers.
Requires an associate’s degree or its equivalent with at least 2 years of experience in desktop/laptop support.
Knowledge of educational services industry helpful but not necessary.

Start Date:

Immediate. Internal candidates must provide two week’s notice to their supervisor before accepting an offer to move to this position.

Salary and Benefits:

$38,000 – $42,000, plus potential bonuses based on longevity and productivity, with base salary depending on experience and qualifications. Excellent benefits package including; employer-paid medical care, cafeteria plan (flexible spending accounts), 401(k) plan with employer match up to 4% of compensation, Employee Stock Ownership Plan that is 100% paid by employer, accumulation of up to three months of paid leave that can be used for any purpose determined by employee, including parental leave, disability leave, child or parent care leave, or personal sabbatical.

To Apply:

Applicants must apply on-line. No fax or printed applications will be considered. Applications must include all of the following elements. Incomplete applications will not be considered:

Letter of application, including a statement that “I agree that the job description, salary range and benefits are acceptable.”
Complete resume including full educational background and all work experience, with no omissions, since graduation from high school.
Three references, including name, address, and telephone. Please include references with the original application, as applications without references will not be considered.

Priority will be given to applications received on or before May 12, 2010. This position will be located in our Englewood, Colorado office. Please send the application by e-mail to HR@LeadandLearn.com.

Professional Development Associate

(For more information on becoming a Professional Development Associate please follow the link below.)

Mission: The mission of The Leadership and Learning Center, formerly the Center for Performance Assessment, is to provide extraordinary performance through extraordinary learning. We improve student achievement by building the knowledge and skills of educators and school leaders, and we are the world's preeminent source of educator professional development in the areas of standards, assessment, and accountability.

Values: We value respect, reason, teamwork, fairness, and excellence.

Implications:

Respect: Every person—our clients, our colleagues, ourselves—gives and receives respect. Respect is clear in every element of our communication, decision-making, and daily interaction with clients and colleagues. Respect is more important than revenue.
Reason: We operate on facts, not opinion. We do not tolerate bigotry of any kind, whether applied to people or ideas. Allegations of bigotry are taken seriously and tested against the facts.
Teamwork: Every colleague assumes personal responsibility for The Center’s mission, values, and commitments to clients. This sense of commitment is incompatible with clock-watching, excuse-making, and finger-pointing. We share information, opportunities, decision-making, rewards, and hassles. Every client engagement is a team effort.
Fairness: The rewards and risks of our work are shared fairly with all colleagues. We are committed to being a collaborative organization that is owned and led by colleagues.
Excellence: We represent high standards in everything we do, from letters and handouts to interoffice communication. Slovenly research, writing, organization, and behavior are not compatible with this value.

If you are interested in becoming a Professional Development Associate for The Center click here for information on doing so.

Professional Development Coordinator

The Leadership and Learning Center has a job opportunity for a Professional Development Coordinator to support the Director of Client Relations in maintaining and growing a specific sales territory. The Center is a private educational organization that is a catalyst for hope, opportunity, and success for students, teachers, and educational leaders around the world.

Reports to:

Director of Client Relations

About the Candidate:

You are a person who feels successful while dotting every I and crossing every T. You are customer-service oriented with the desire and ability to problem solve with the clients’ best interests in mind. You have extensive experience with Microsoft Office Suite. You bring your creative energy into your work as an individual and as a dynamic team member.

Responsibilities:

Build and nurture relationships with established clients and partners.
Provide complete communications with potential clients to establish new relationships and partnerships.
Participate in all areas of customer service and support including creation of proposals, publication sales, phone communication, written communication and precise follow up for client engagements.
Provide sales support by sending client and consultant contracts daily and following up to make sure contracts are received and executed.
Verify essential details for all engagements and check-in with client for confirmation and clarification.
Work in a team environment including answering telephones, shipping products, assembling notebooks, preparing and sending out presentations.
Assist in implementing marketing campaigns.
Support sales and marketing by updating sales sheets, reviewing new products.
Update and manage client contact information and communication in Customer Relationship Management tool, Microsoft Dynamics CRM.
Update and manage engagement and sales information in designated system of record.
Support Director of Client Relations in achieving territory sales goals.
Support Client Relations Team as need to assure entire department meets corporate revenue goals.
Participate in building personal development plan.
Assist Senior Director of Client Relations as required.

Qualifications:

Requires a bachelor’s degree or Associates degree with relevant experience.
Excellent organizational skills with attention to detail and accuracy.
Provide proven track record that includes superior oral and written communication.
Familiarity with, or prior experience, with CRM system(s) a plus.
Ability to set and achieve goals.
Skilled and comfortable dealing with senior executives and political leaders at the local, state, and national level.
Proficient with technology; Email, MS Word, Power Point, Excel, Internet and keyboarding.
Able to function well as a part of team, and work on cross-functional teams.
Familiarity with school districts and/or working with professional development plans preferred.
Proofreading skills with a high level of accuracy and attention to detail.
Ability to travel (limited – less than 5%).

Salary and Benefits:

$34,000 - $36,000, plus potential bonuses based on longevity and productivity, with base salary depending on experience and qualifications. Excellent benefits package including; employer-paid medical care, cafeteria plan (flexible spending accounts), 401(k) plan with employer match up to 4% of compensation, a generous leave policy that allows accumulation of up to three months of paid leave that can be used for any purpose including parental leave, disability leave, child or parent care leave, or personal sabbatical.

Start Date:

Immediate

To Apply:

Applicants must apply on-line, via e-mail. No fax or printed applications will be considered. Applications must include all of the following elements. Incomplete applications will not be considered:

Letter of application, including a statement that “I agree that the job description, salary range and benefits are acceptable.” Letters submitted without this statement will not be considered.
Complete resume including full educational background and all work experience, with no omissions, since graduation from high school.
Three references, including name, address, and telephone. Please include references with the original application, as applications without references will not be considered.

Please send the application by e-mail to HR@LeadandLearn.com. Preference will be given to complete application packets received by August 15, 2010.

Senior Director of Client Relations

The Leadership and Learning Center provides extraordinary professional development services, cutting-edge research, and innovative solutions for educators and school leaders worldwide. We provide our clients the knowledge and skills to successfully bridge the critical gap from “knowing to doing” by ensuring real-world implementation. We are seeking an experienced sales professional superstar, driven to succeed, and willing to commit to excellence and to the work ethic we value. Interested? Read on.

Reports to:

President

Job Objective:

Support The Center’s double digit revenue growth through direction of sales team development and serving as key senior strategic leader.

Key Responsibilities:

Provide leadership in the day-to-day operations of the Client Relations (sales) Division, while maintaining focus on the company’s strategic goals.
Develop key functional sales metrics, implement and monitor them across the sales organization.
Deliver weekly sales objectives at Management Council.
Understand The Center’s client relations building/account management based sales model, yet bring a fresh sales focus to the team.
Administer CRM to insure the most effective storage and analysis of client information.
Train and mentor sales staff in sales strategies and techniques.
Monitor Client Relations Teams’ pipelines and performance.
Review and score sales activities and provide feedback on findings.
Train sales floor staff on new processes and monitor user acceptance.
Create and analyze replicable training programs and materials for new sales staff.
Monitor new-hire performance to an exacting level.
Passionately support The Leadership and Learning Center’s commitment to create an outstanding experience for our customers.
Promote teamwork throughout the organization, encouraging the development of functional cross-divisional working teams and maintaining divisional communication and cooperation.
Supervise direct reports including staff and independent contractors.
Attend meetings and other company functions necessary to perform duties and aid business and organizational development.
Participate in professional development to maintain growth of relevant knowledge and skills.

Qualifications:

Minimum seven to nine years sales professional experience, with five years as sales director.
“Fire in the belly” for sales
BS or BA degree.
Demonstrated ability to develop and sustain effective sales teams; documented track record of individual and team accomplishments.
Skilled in use of MS CRM Dynamics 4.0
Knows what “good looks like” in sales professionals.
Humble, yet interpersonally savvy, knowing when to push and when to back down.
Strategic Thinker with solution/process orientation.
Team Player and Collaborator who can drive results through teams, interfacing with all disciplines at all levels.
Sensitive to and respectful of organizational culture.
Ability to lead through influence rather than authority.
Excellent writing and editing skills.
Solid understanding of financial reporting and familiarity with accounting software.
Self-driven, results-oriented with a positive outlook, and a clear focus on high quality service and business profit.
A planner who critically assesses his/her own performance and can work in concert with other leaders to measure his/her success in achieving designated organizational and personal objectives that support the company’s goals and missions.
Experience in the educational sales field.
Skilled in use of MS Office including Excel, Word, Power Point, Adobe.
Familiarity with accounting

Start Date:

Immediate

Salary and Benefits:

$90,000 - 105,000 base salary depending on experience and qualifications. Excellent benefits package including employer-paid medical care, cafeteria plan (flexible spending accounts), 401(k) plan with employer match up to 4% of compensation, accumulation of up to three months of paid leave. Generous bonus structure based upon attainment of corporate (revenue and EBIDTA targets) and personal Performance.

To Apply:

Applicants must apply on-line via e-mail. No fax or printed applications will be considered. Submitted documents must include all of the following elements. Incomplete packets will not be considered.

Letter of interest, including a statement that “I agree that the job description, salary range and benefits are acceptable.”
Complete resume including full educational background and all work experience, with no omissions, since graduation from high school.
Three references, including name, address, and telephone. Please include references with the original application, as applications without references will not be considered.

Please send the application by e-mail to HR@LeadandLearn.com. Preference will be given to complete application packets received by July 25, 2010.

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